How can we help you?
Where is my delivery? How long does delivery take?
We currently need approx. 5-10 days to process your order. Due to the currently very high order volume, there are unfortunately occasional delivery delays. We strive to deliver your order as quickly as possible. However, depending on the influx of inquiries to be prepared and sent, the usual delivery time may be slightly longer. If there is a delay, we will inform you by email.
As soon as we have handed over your delivery to our shipping service provider, you will receive a shipping confirmation by email with a link to track the shipment.
The delivery time for your order also depends on the shipping method and whether your item is delivered via DHL standard shipping or by a freight forwarder. You can check the shipping method either on the item's detail page, in the order confirmation email under "Shipping" or in My Account.
Why haven't I received all the items I ordered yet?
We are sorry if your order has not yet been fully delivered.
Your order may arrive in multiple packages if not all items fit in one package.
As a rule, all packages are delivered in the same way. Please check the shipping confirmation email or in My Account to see whether a package is still on its way to you.
My delivery is damaged, what can I do?
During transport it can happen that something breaks inside the box due to an impact, for example.
If you have received a defective item, please fill out our contact form so that the damage can be checked.
Please do not dispose of the item until you have received feedback from us.